Paws Care
About project
In the dynamic field of veterinary medicine, effective communication, streamlined processes, and personalized care are essential for both veterinary professionals and pet owners. This case study explores the development and implementation of a custom CRM platform tailored specifically for veterinary services, benefiting both veterinarians and pet owners alike.
Main goals of the project
- Provide a unified platform where pet parents, doctors, and groomers can access and manage each pet’s full medical and grooming history.
- Enable easy booking, rescheduling, and tracking of veterinary and grooming appointments for all users based on their roles.
- Support Multi-Role Access: Doctors, Groomers, Pet Parents.
- Improve Communication and Collaboration: Facilitate smooth communication between all involved parties — doctors, groomers, and pet owners — through in-app messaging or notifications.
- Track and Visualize Pet Health Data: allow users to view trends in their pet’s health through visual dashboards, reminders, and health updates.
- Ensure Data Accuracy and Continuity: Maintain consistent and accessible health records across the pet’s lifetime, regardless of provider or visit history.
Challenges and solutions
The clinic relied heavily on manual processes for appointment scheduling, client communication, and medical record management, leading to inefficiencies and errors.
The clinic lacked tools to engage with pet owners beyond clinic visits, resulting in missed opportunities for education, follow-up care, and preventive medicine.
Information about patients, appointments, and treatments was scattered across multiple systems and paper records, making it difficult to access and share critical data in a timely manner.
A user-friendly interface for appointment scheduling, allowing staff to efficiently manage appointments, avoid conflicts, and send automated reminders to pet owners.
Personalized client engagement tools, including automated reminders for appointments, vaccinations, and medication refills, as well as educational resources and tips for pet care.
Comprehensive electronic medical record (EMR) management capabilities, allowing veterinarians to easily access, update, and share patient records securely.
Functionality
Features that make this project unique
Easily track each pet’s medical history, vaccinations, visits, and treatments in one secure, digital profile.
Connect with other pet owners, share tips, ask questions, and stay involved through an interactive community space.
Quickly create and access vet visit summaries, vaccination certificates, and medical forms—automatically generated and always up to date.
Discover and join local socialization events, training sessions, and pet-friendly meetups to keep your furry friend active and social.
Tech stack
Angular
Node JS
NestJS
Typescript
PostgreSQL
Redis
AWS S3
AWS SES
AWS Cognito
Websocket
Figma
Optional features that can be added to similar project types
Nutritional analysis tools that evaluate a pet’s dietary needs and preferences, generate personalized meal plans, and suggest appropriate pet food brands and recipes, promoting optimal nutrition and weight management.
Interactive activity challenges and leaderboards where pet owners can compete with each other to achieve fitness goals, earn rewards, and track their pet’s progress in areas such as exercise, agility, and obedience training.
A travel planning tool that curates pet-friendly destinations, accommodations, and activities tailored to each pet’s preferences and needs, ensuring a stress-free and enjoyable travel experience for pets and their owners.
A virtual pet adoption platform integrated into the CRM, connecting prospective pet owners with adoptable animals from local shelters and rescue organizations, facilitating the adoption process and promoting responsible pet ownership.
Predictive analytics algorithms that analyze historical behavior data to anticipate potential health issues, behavioral changes, or stress triggers in pets, enabling proactive intervention and preventive care strategies.
Gamification features that incentivize pet owners to engage in preventive care activities such as regular wellness exams, dental cleanings, and parasite control measures, earning rewards and discounts for compliance.
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