Insidely is a feature-rich solution for managing internal operations of a hotel and streamlining staff collaboration. It consolidates separate daily hotel operations typically performed by different department members into one transparent and easily manageable system. It is an efficient tool for organizing, tracking and improving all housekeeping and maintenance activities. Enhanced with a resource module for staff training and guest service tools, the application boosts overall staff productivity and increases the service excellence of a hotel.
Hotels are operations-heavy institutions, and these activities take place in different locations at different times, which makes it difficult to efficiently oversee and organize them across different shifts, departments, floors and properties. That’s why our clients needed a full-fledged operation management tool to be able to abandon traditional staff communication methods/ways (logbooks, post-it notes and mobile messengers) that often resulted in time loss, costly mistakes, service delays and complaints from guests.
Top priorities of the project included functionality for staff collaboration , setting and monitoring housekeeping activities,handling maintenance operations and improving overall maintenance status of the property.
Besides, the hotel management needed a system of organized training resources for new staff members, given a present high staff turnover at the venue.
Last but not the least, collaboration with guests also required some improvement, as the hotel sometimes receives complaints about overlooked or unresolved requests. As it has been found out that such situations occur because of insufficient communication between shifts and departments, it was agreed to add guests requests and complaints management tools.
Insidely ensures everyone is on the same page regarding everyday hotel activities, which boosts staff productivity and facilitates cost savings through operational efficiency. The possibility of real-time monitoring of hotel operations means hardly any unfinished/ overlooked tasks, unexpected issues, miscommunication, or costly mistakes.
HTML5
Node JS
SCSS
Typescript
Express
Mongoose
Angular 10
Figma
MongoDB
AWS (S3)
We have created amobile-friendly staff collaboration and task management progressive web application with an intuitive user interface and powerful functionality. The system helps hotel teams collaborate in real time and enables quality performance, supervision and comprehensive insights into hotel operations 24/7.
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