Reputation management has become one of the key elements for maintaining a competitive edge of your hotel. Minimizing negative reviews is an effective strategy to increase your revenue, as feedback is a hefty factor influencing a booking choice. Introducing a hotel reputation management solution will help your staff to connect with every single guest to make sure they are offered the best possible experience and resolve any issues before they escalate to negative feedback. The best way to know what your customers think is to ask them directly using a custom survey service - software that will inquire about hotel services quality and notify the hotel staff if a guest is not happy about something.
Advantages it offers:
Free of charge guest consulting.
Evaluation of hotel services.
Valuable insight into customer preferences.
Gives care feeling to your guests.
Prevention of negative feedback.
Increased guest satisfaction and positive feedback rate.